FREQUENTLY ASKED QUESTIONS
DEPOSITS & PAYMENTS
We are not affiliated with any other business or website
All enquiries and bookings must come through our contact page on this website
Any other websites or businesses who say they represent us are misleading you
We accept Visa, Mastercard, American Express and Afterpary
ENQUIRIES & QUOTES
A booking is only confirmed once your 50% deposit has been received within 3 days on receipt of invoice. We can not hold dates
HOW LONG DOES SET UP TAKE
A standard set up time is 1.5 to 2 hours
Bigger and more intricate installations will require more time. If a venue does not allow a reasonable time frame for set up we can not accept your job
30 to 45 minutes is simply not enough time to set up and we do not accept any bookings which have these time constraints. It is simply not doable for us
WHAT IF THE BACKDROPS & PROPS DON’T FIT ON THE DAY
We do not accept any responsibility if we are unable to lift or fit the backdrops and/or props into the event space or home for any of the following reasons:
Height restrictions into doorways and/or elevators
An abundance of stairs without prior notice
Steep hill access etc.
A refund will not be granted. Please be accurate when filling out your enquiry
DO WE SET UP IN PUBLIC PARKS
NO. Outdoor events in public parks are too reliant on the weather being perfect with no rain forecast and low wind and they don’t allow for a backup plan if needed
For liability reasons we also do not offer private events being held in public outdoor events
CAN WE SET UP IN AIRBNB OR HOTEL ROOMS
Yes as long as it has been approved by the hirer (you) with hotel management in advance
We accept no responsibility on the day of set up if management does not allow us entry for set up or if for any reason the backdrops and balloons etc do not fit in the room you are given on check in
DO YOU SET UP IN RAIN AND HIGH WIND AREAS
No
Our props can not withstand rain, soggy ground or high wind areas. Once onsite we will not proceed with an installation under these conditions and a refund will not be granted
A wet/windy weather plan must be readily available
While every care is taken, we do not accept responsibility, if disc signage falls off backdrops when the weather is unpredictable and windy
DO YOU HAVE A SHOWROOM
No
We are strictly, an online company
We don not have a physical location to come and view our inventory
CAN YOU MOVE THE BACKDROPS AND/OR PROPS ONCE INSTALLED
No you can’t
The Hirer (you) and/or event staff at the venue are not permitted to move our backdrops and/or props once we have installed them
For safety and liability purposes backdrops and props are weighed down during set up and moving them can cause damage which the hirer (you) is responsible for
Backdrops and props will be set up on firm, level ground only
DO WE MOVE EXISTING FURNITURE ON SET UP?
No. We are not furniture removalists!
If the area you are utilising has existing furniture and/or flower pots etc which will hinder the set up process they must be moved prior to our arrival. We we will not move them for you
IS THERE A DELIVERY FEE
Yes
Delivery fees are seperate from the hire charge
Delivery fees cover set up and pack down and will vary depending on location, distance and access into venue space and collection times
Standard delivery and backdown times are 7.00am to 6.30pm
DO YOU PROVIDE A MOCK UP
Yes we can
However, in the past we have done this free of charge and our designs and ideas have been replicated by other vendors
We now charge a non-refundable $80 fee for a mockup which is deducted from your order if you proceed with us. This is the only way we can protect our design integrity