FREQUENTLY ASKED QUESTIONS
Planning a celebration should be exciting, not complicated. We get asked a lot of questions so we have tried to answered our most frequently asked questions below to help make booking your balloon styling, event décor and party hire in Brisbane and the Gold Coast as easy and transparent as possible.
Want to know more? Contact our team.
BALLOON STYLING FAQ’s
What balloon styling services does Print Candy offer?
We create beautiful, bespoke balloon styling in Brisbane and the Gold Coast, including organic balloon garlands, statement balloon backdrops, big organic balloon installations and helium balloon arrangements.
Can I choose my own balloon colours?
Absolutely. We love creating balloon installations that feel personal to your celebration. You can select balloon colours to complement your party theme, invitations, florals, venue or overall styling. We can also help you create a beautiful colour palette if you’re not sure where to start.
Can you create a custom balloon garland for my event?
Yes. Our balloon garlands are designed specifically for your celebration. Whether you're looking for something soft and sophisticated, colourful and playful or bold and extravagant, we can create a balloon installation to suit your style.
Do you offer balloon installation?
Yes. We offer professional balloon installation in Brisbane and the Gold Coast for our balloon styling services. Installation times can vary depending on the size, location and complexity of your design. A standard set up time is 1.5 to 2 hours
Do you offer helium balloons?
Yes. Our helium balloon collection includes themed balloon bouquets, floating balloon centrepieces, balloon gifts and statement jumbo balloons. These are a beautiful option for birthdays, baby showers, celebrations and special occasions where you want a little extra impact.
Can I order balloons without installation?
Yes. We offer selected balloon products that can be collected or delivered without professional installation. Our Just Add Balloons options are designed to make styling your own celebration simple, with ready-to-use balloon arrangements that require no installation.
EVENT AND PARTY HIRE FAQ’s
What event hire items does Print Candy offer?
Our Event Hire & Party Hire Collection includes event backdrops, kid’s themed birthday backdrops, cake plinths, themed props, personalised signs, neon signs, and faux floral hire.
Do you offer backdrop hire?
Yes. We have a selection of event backdrop hire options in Brisbane and the Gold Coast, including arches, statement backdrops and themed backdrops.
Can I combine balloon styling with event hire?
Definitely! We think this is one of the best ways to create a beautifully cohesive event. Balloon garlands and installations can be paired with our event backdrops, plinths, signs, props and floral styling to create a complete party setting.
Do you offer personalised event signs?
Yes. We create personalised signs and styling pieces for birthdays, baby showers, weddings, corporate events and other celebrations. Personalisation can include names, ages, messages, themes, colours and corporate branding where appropriate.
Can I hire cake plinths?
Absolutely. Our cake plinths are available to hire as part of a larger event styling concept. They’re perfect for cakes, desserts, party favours, florals and other decorative displays.
Do you offer themed party hire?
Yes. We offer a range of themed backdrop hire and themed character stands for celebrations with styling inspired by popular characters, animals, fantasy worlds and fun party themes. Our collection is continually evolving, so if you have a particular theme in mind, get in touch and we’ll see how we can help.
DELIVERY & INSTALLATION FAQs
Do you deliver to Brisbane and the Gold Coast?
Yes. We provide balloon styling, event hire and party hire delivery throughout Brisbane and the Gold Coast. Delivery availability and fees depend on your location, order and selected services. Whether you're celebrating at home, in the office, or at a venue, we'll bring the party to you
Do you deliver outside Brisbane and the Gold Coast?
We may be able to accommodate locations outside our usual service areas depending on the size and requirements of your booking. Contact us with your event location and details and we can let you know what’s possible.
What if the backdrops and props don’t fit on the day?
It is the client’s responsibility to ensure that the event space is suitable and accessible for the delivery and installation of all backdrops, props and hire items. We cannot accept responsibility, or provide a refund, if we are unable to safely access, manoeuvre, lift or install items due to unforeseen or undisclosed access restrictions, including:
Doorways, hallways or entry points that are too narrow or have insufficient height clearance
Height or size restrictions within elevators or lifts
Multiple flights of stairs or extensive stair access that was not disclosed at the time of booking
Steep driveways, hills, uneven terrain or difficult access
Restricted vehicle or loading access
Any other site conditions that prevent safe delivery or installation
Please ensure all access details are accurate and complete when submitting your enquiry. If you are unsure whether your venue or property can accommodate your selected items, please contact us before booking so we can assess the requirements.
If access is not suitable on the day, we reserve the right to decline delivery or installation, and no refund will be provided.
Do you set up in public parks?
Outdoor events in public parks can be particularly weather-dependent, with rain, wind and changing conditions potentially affecting the safety and suitability of our equipment and installations. As there is often limited opportunity for an alternative setup or weather backup plan, we are unable to provide installations in public parks.
For safety, insurance and liability reasons, Print Candy does not install or set up our styling and hire items in public parks or open public spaces.
Existing furniture and items must be removed prior to our arrival.
We are an event styling and hire company, not a furniture removal service. To ensure your installation can be completed safely and efficiently, the designated setup area must be clear and ready for installation before our arrival.
Any existing furniture, pot plants, décor or other items that may obstruct the setup area must be moved prior to our arrival. Our team is unable to move, relocate or dismantle existing furniture or other items as part of the installation service.
Please ensure the area is fully cleared and installation-ready before we arrive.
Can backdrops and props be moved once installed?
No. Once installed, our backdrops and props must not be moved, repositioned or relocated by the Hirer, event guests or venue staff.
For safety, stability and insurance purposes, all backdrops and props are installed and secured by our team in their designated position. Moving them after installation may compromise their stability, cause damage to the equipment or create a safety risk.
The Hirer is responsible for any damage, loss or additional costs resulting from the unauthorised movement or relocation of our hired items after installation.
Backdrops and props can only be installed on firm, level and suitable surfaces. Our team reserves the right to decline installation if the proposed location is deemed unsuitable or unsafe.
BOOKING FAQ’s
Can I change my booking after it has been confirmed?
We understand that event plans can change. If you need to make changes to your booking, contact us as soon as possible. We’ll do our best to accommodate changes depending on availability, preparation already undertaken and the nature of the requested change.
Do I need to pay a deposit?
Yes. We require a 50% non refundable deposit within 3 days of receiving your invoice to confirm your date, hire inventory and to prepare any custom designs required. An inquiry is not a booking. We do not hold dates.
Outdoor installations. What happens if it rains, or there is excessive heat or the weather forecast changes?
Weather conditions can affect outdoor balloon installations and certain hire items.
Our props and event styling are not designed to withstand rain, wet or waterlogged ground, strong winds or exposed high-wind locations. Balloons are also not suitable for SE Queenslands high heat temperatures in the height of Summer.
A suitable wet-weather and/or high-wind/extreme heat contingency plan must be in place prior to your event. This may include an appropriate covered or sheltered location where your installation can be safely positioned. If an installation cannot proceed due to adverse weather conditions and no back up plan, a refund will not be provided.
While every reasonable care is taken during installation, outdoor installations are exposed to changing weather conditions beyond our control. We cannot accept responsibility for disc signage, decorative elements or other lightweight components becoming displaced, detached or damaged as a result of wind or unpredictable weather conditions.
By proceeding with an outdoor installation, you acknowledge and accept these weather-related conditions.
How do we book?
All enquiries and bookings must be made directly through our Contact page on this website.
To ensure your enquiry is received and managed correctly, we only accept bookings and provide quotes directly through Print Candy.
Please note: We are not affiliated with, represented by, or responsible for any third-party vendors, marketing businesses, booking platforms or apps offering our services.
For the most accurate information, availability and pricing, please contact us directly through our website.
How far in advance should I book?
We recommend booking your balloon styling and event hire as early as possible, particularly for weekends, school holidays and popular celebration dates. Larger or customised installations may require additional preparation time.
That said, we understand that sometimes celebrations come together at the last minute. Contact us and we’ll always do our best to accommodate your event if availability allows.
Do you have a showroom?
We are an online-only event styling and hire business and do not operate a physical showroom or retail store.
Our collection is available to view online, where you can browse our range of backdrops, props, party hire items and styling options from the comfort of your home.
As we do not have a public showroom, in-person viewing or collection of our inventory is not available.
Do you offer mockups?
Yes. Mock-ups are available for a non-refundable $80 design fee.
Our mock-ups involve time, creative direction and original design concepts tailored specifically to your event. While we previously offered this service free of charge, we found that original concepts and styling ideas were sometimes replicated without proceeding with an order through us.
To protect the integrity of our creative work and ensure our designs remain exclusive to our clients, an $80 non-refundable mock-up fee now applies.
If you proceed with your booking, the full $80 mock-up fee will be deducted from your final order total.
Mock-ups are created specifically for your event and remain the intellectual property of Print Candy unless otherwise agreed in writing.